Terms and conditions

Overview

This website is operated by Svelva, a brand owned and operated by JB DIGITAL, company code 308048427, VAT number [VAT], Juostos g. 3, LT-29137 Anykščiai, Lithuania.

Throughout the site, "we", "us" and "our" refer to Svelva.

By using this website or buying from us, you agree to be bound by these terms and conditions, including any other policies referenced on this site.

If you do not agree with these terms, please do not use the website or our services.

Eligibility

By using this website you confirm that you are at least 18 years old, or that you have the permission of a parent or legal guardian.

You may not use the website or our products for any unlawful purpose.

Products

We aim to show our products, colours, descriptions and prices as accurately as possible. We cannot guarantee that your screen reproduces colours exactly.

We reserve the right to limit quantities, discontinue products, and change prices and descriptions.

All products are subject to availability.

Orders and contract formation

Placing an order is an offer to purchase. Once placed, you will receive an order confirmation by email.

We reserve the right to cancel an order where we suspect fraud, where a price was listed in error, or where stock is unavailable. If payment has already been taken for a cancelled order, we refund it in full.

Prices

Prices are in euros and include VAT. Prices may change, but a confirmed order is fulfilled at the price shown when you bought.

Delivery is free from €32.90.

Delivery, duties and taxes

Delivery times are estimates. You will find them on the shipping page.

We are not responsible for delays caused by carriers, weather or other circumstances outside our control.

For deliveries outside the European Union, any customs duties and import taxes are the buyer's responsibility.

Returns

Returns are governed by our return policy. We reserve the right to refuse returns that do not meet its requirements.

Accuracy of information

We work to keep the information on this site accurate and current, but cannot guarantee it is always complete. We reserve the right to correct errors and omissions without prior notice.

Intellectual property

All content on this website, including the logo, branding, graphics, photographs, product descriptions, site design, text and video, is the property of Svelva or its licensors and may not be copied or used without written permission.

Prohibited uses

You may not use this website:

• for unlawful purposes or in breach of any law;
• to transmit malware or harmful code;
• to infringe intellectual property rights;
• to harass, threaten or defame others;
• to collect other users' personal data;
• to interfere with the site's security or operation.

We may terminate access to our services for breaches of these terms.

Third-party services and links

This site may link to other websites or services. We are not responsible for their content, products or privacy practices. You use them at your own risk.

Liability

As far as the law permits, we are not liable for indirect losses, lost profits, loss of data or business interruption arising from your use of the website or our products. Our total liability will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these terms limits or excludes your statutory consumer rights under Lithuanian and European Union law, including the legal guarantee of conformity and the right to withdraw from a contract. We also do not limit liability for intentional acts, gross negligence, death or personal injury.

Privacy

Your use of this website is also governed by our privacy policy.

Changes to these terms

We may update these terms. Changes take effect once posted on this page. Orders already placed are governed by the terms that applied at the time of purchase.

Complaints and disputes

Send requests and complaints to hello@svelva.com. We respond within 14 days.

If you are not satisfied with the outcome, you may contact the State Consumer Rights Protection Authority of Lithuania or use the European Union's online dispute resolution platform.

Governing law

These terms are governed by the law of the Republic of Lithuania.

Contact

Svelva
JB DIGITAL, company code 308048427, VAT number [VAT], Juostos g. 3, LT-29137 Anykščiai, Lithuania
Email: hello@svelva.com