Privacy policy

Last updated 2026-09-10

Svelva takes your privacy seriously and is committed to protecting your personal information.

This privacy policy explains how Svelva, operated by JB DIGITAL ("we", "us", "our"), collects, uses and shares your information when you visit or buy from svelva.lt.

1. Information we collect

When you visit the site or place an order we may collect:

  • your name;
  • email address and phone number;
  • billing and shipping address;
  • order history;
  • technical data such as IP address, browser and cookie information;
  • information about how you use the site.

We collect this when you browse, place an order, subscribe to our newsletter or contact us.

2. How we use it

  • To process and fulfil orders, and keep you updated on them.
  • To answer customer questions.
  • To improve the site and our service.
  • To detect fraud and maintain security.
  • To send newsletters and offers, if you asked for them.

3. Cookies

We use cookies and similar technologies so the site works properly and is easier to use.

Cookies help remember your cart, save preferences and analyse site traffic. You can change your cookie settings in your browser at any time.

4. Newsletters

If you subscribe, we may send offers, product news and useful content.

You can unsubscribe at any time using the link in any email. Consent to marketing is not a condition of purchase.

5. Who we share it with

We share data only with trusted service providers we could not operate without, namely our ecommerce platform, payment, delivery, email and analytics providers. Each receives only what it needs to provide its service.

We do not sell personal information.

6. Payments

Payments are processed securely by trusted payment providers. We do not store full payment card details.

7. Analytics and advertising

We use analytics and advertising tools to understand how the site is used, improve it, and show more relevant advertising.

Advertising partners may use cookies to personalise ads. You can control personalisation in your browser or in the advertising platform's settings.

8. Your rights

You have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion;
  • opt out of marketing;
  • object to certain processing.

To exercise any of these, email hello@svelva.com.

9. Data retention

We keep personal data only as long as needed to provide our services, meet legal obligations and resolve disputes.

10. Security

We use standard security measures, including encrypted connections. That said, no method of transmitting data over the internet can be completely secure.

11. Changes to this policy

We may update this policy to reflect operational, legal or regulatory changes. Updates will be posted on this page.

12. Contact us

If you have questions about this policy or your data, contact:

Svelva
JB DIGITAL, company code 308048427
Juostos g. 3, LT-29137 Anykščiai, Lithuania
Email: hello@svelva.com